Complaints

1. How to complain

Email hello@primedproxies.com with "Complaint" in the subject line, or use our contact form. You can also write to Primed Project R Ltd, 42-44 Bishopsgate, London, EC2N 4AH.

Tell us your account email address, what went wrong and what you want us to do.

2. When we answer

We confirm that we have your complaint within 2 working days. We answer within 10 working days. If we need longer, we tell you why.

3. What happens next

A person looks into every complaint. We email you what we found and what we will do. If you disagree, reply and ask us to look again.

4. If we cannot agree

We are not a member of an alternative dispute resolution scheme. You can take your claim to court. Our Terms say which courts you can use. A complaint to us does not affect your legal rights.

5. Personal data

To complain about how we use your data, see our Privacy Policy.