Acceptable Use Policy

This policy says what you may and may not do with our proxies. It is part of our Terms. "We" means Primed Project R Ltd, trading as Primed Proxies. "You" means the account holder and anyone who uses the account.

1. What the service is for

1. We sell access to a proxy network. You may use it for any lawful purpose.
2. Uses we welcome include:
   • buying event tickets, within the law and within the ticket seller's limit
   • collecting information that websites make public
   • checking search rankings and other SEO work
   • checking how adverts appear in other places
   • market and price research
3. You are responsible for how you use the service. That covers the law where you are, the law where the site is, and the site's own terms.
4. We do not check those for you, and we do not give legal advice.

2. What you must not do

You must not use the service to do any of these things, or to help someone else do them.

1. Break the law.
2. Commit fraud. This includes false identities, payment details that are not yours to use, taking over accounts, and payment disputes that you know to be false.
3. Get into a system, an account or data that you have no right to use. This includes testing passwords, and getting past a login or paywall to reach content that is not public.
4. Attack, scan or overload any system, or spread malware.
5. Send spam.
6. Fake clicks, views, reviews, followers or advert traffic.
7. Reach or share child sexual abuse material, or any content that is illegal to hold.
8. Harass, stalk or threaten anyone.
9. Infringe copyright, trade marks or database rights.
10. Collect or use personal data unlawfully.
11. Get round sanctions or export controls. You must not use the service if UK sanctions law bars us from dealing with you.
12. Resell or share your access, unless we agree in writing first.

3. Tickets

1. Ticket buyers are welcome. You may use the service when you buy tickets.
2. Ticket law is strict, and it differs by country. For UK events, using software to get more tickets than the seller's limit, for financial gain, is a criminal offence. The United States and the European Union have their own rules against getting round ticket limits.
3. So you must not use the service to:
   • pass a ticket seller's limit by using software, extra accounts or extra identities
   • get round a security measure that a ticket seller uses to enforce its limit or its queue rules
   • buy under a false name, or with payment details that are not yours to use
   • resell tickets that were bought in any of these ways
4. Most ticket sellers set a limit for each person or household. Many restrict resale. If you break their terms, they can cancel your tickets.
5. Resale law differs by country and is changing. Check it before you resell.

4. Scraping and other people's sites

1. You may use the service to collect information that a website makes public.
2. Keep your request rate low enough that the site keeps working normally for everyone else.
3. If a site owner tells you to stop, you must stop. If they tell us, we pass the message to you. We may then block that site for your account.
4. Do not copy and republish a large part of a site's content or database without permission.
5. If you collect personal data, data protection law applies to you. You need a lawful basis and you must respect people's rights.

5. Security and fair use of the network

1. Keep your proxy login and password secret. You are responsible for what is done with them. Reset the password in your dashboard if someone else may have it.
2. Do not use a residential address in a way that puts anyone at risk. Do not try to reach other devices on the network behind an address, or to identify anyone who uses it.
3. There is one trial for each account. Do not open extra accounts to get more trials, or to get round a suspension.
4. We may block some sites, ports or kinds of traffic to protect the network and the people on it. This does not limit how much data you may use on UK ISP proxies.

6. What we do if we suspect misuse

1. We do not ask for an identity document when you open an account or when you buy.
2. We look into an account when we get an abuse report, see signs of misuse, or must do so by law. Our Privacy Policy says what records we keep.
3. We may ask you questions, such as what you use the service for and which sites you use. We give you a reasonable time to answer.
4. We will not make you upload an identity document. If you do not want to answer, you may close your account. Section 7 says what happens to your money.
5. We may pause all or part of your account while we look into it. We pause without notice only if we reasonably believe there is a serious breach, a risk of harm or a legal duty.
6. We may end your account if you break this policy seriously or repeatedly. We may also end it if you do not answer our questions. We warn you in writing first and give you at least 30 days' notice. A person reviews every decision to end an account.
7. We tell you by email what we did and why, unless the law stops us. You can reply and ask us to look again. We answer within 10 working days.

7. Your money and your data

1. If we pause your account and find no breach, we restore it. We refund the days on which you could not use a UK ISP plan.
2. If we end your account, or you close it under section 6, we refund what you paid for and did not use:
   • unused residential data, at the price you paid for it
   • the unused days of any UK ISP period
3. Data that you did not pay for, such as a referral reward, has no cash value.
4. We may take off a cost that your breach caused us, if we can show it. Examples are a card dispute fee and the cost of replacing blocklisted IP addresses. We tell you the amount and how we worked it out.
5. We may hold a refund if the law requires it, for example under a court order or sanctions law.
6. When an account ends, your proxy logins stop working and any UK ISP addresses return to our stock. We keep records as our Privacy Policy explains.
7. Nothing in this policy takes away the legal rights that you have as a consumer. Our Terms and Refund Policy explain those rights.

8. Working with the authorities

1. We give information about a customer to the police, a court or a regulator only when the law requires or allows it. We check each request first.
2. We tell you about a request if the law lets us. Sometimes it does not.
3. We may also go to the police ourselves. We do this if we believe the service is being used for a serious crime or to harm someone.

9. If you use the service for a business

1. You are responsible for everyone who uses your account, including staff, contractors and clients. Make sure they follow this policy.
2. Section 7.7 applies to consumers only. The rest of section 7 applies to you too, unless a written agreement with us says otherwise.

10. How to report abuse

1. If you believe that our service or our IP addresses were used against you, email reportabuse@primedproxies.com. You can also use our contact form.
2. Tell us the IP address, the date, the time and time zone, the site or system affected, and what happened. Send logs if you have them.
3. We reply within 2 working days. We check our records and act on the account if we find a breach.
4. We tell you the outcome in general terms. We do not give out a customer's personal details unless the law requires it.
5. If someone is in danger, call the police first.
6. Authorities, and users in the European Union, may use the same address as our single point of contact. Please write in English.

11. Changes to this policy

We may change this policy when the law or the service changes. We tell account holders by email before an important change takes effect.